Since 2014
MEMBERSHIP SATISFACTION AND THE COST OF MEMBERSHIP – THE CASE OF DANISH UNEMPLOYMENT INSURANCE FUNDS
Journal of Positive Management
View Archive Info| Field | Value | |
| Title |
MEMBERSHIP SATISFACTION AND THE COST OF MEMBERSHIP – THE CASE OF DANISH UNEMPLOYMENT INSURANCE FUNDS
|
|
| Creator |
Eskildsen, Jacob; ICOA, Business and Social Science, Aarhus University, Denmark
Kristensen, Kai; ICOA, Business and Social Science, Aarhus University, Denmark |
|
| Subject |
—
membership; satisfaction; cost of membership; membership satisfaction; Denmark; Danish Unemployment Insurance Funds — |
|
| Description |
This article suggests a framework for measuring membership satisfaction based on a literature study. The framework is tested on data from more than 8800 members from 29 different Danish unemployment insurance funds. The framework fits the data well and is able to explain 83% of the variation in membership satisfaction. Furthermore the cost of administration per member and membership satisfaction is found to be able to explain differences in membership loyalty when the 29 unemployment insurance funds are compared. Finally administration costs per member are found to be dependent on the number of members per employee and affiliation.
|
|
| Publisher |
Nicolaus Copernicus University
|
|
| Contributor |
—
|
|
| Date |
2011-05-21
|
|
| Type |
info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion — — |
|
| Format |
application/pdf
|
|
| Identifier |
http://apcz.umk.pl/czasopisma/index.php/JPM/article/view/JPM.2011.001
10.12775/JPM.2011.001 |
|
| Source |
Journal of Positive Management; Vol 2, No 1 (2011); 3-14
Journal of Positive Management; Vol 2, No 1 (2011); 3-14 2392-1412 2083-103X |
|
| Language |
eng
|
|
| Relation |
http://apcz.umk.pl/czasopisma/index.php/JPM/article/view/JPM.2011.001/679
|
|
| Coverage |
—
— — |
|