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An Empirical Study of Agile Testing Attributes for Higher Customer Satisfaction in IT Projects in India

International Journal of Business and Information

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Field Value
 
Title An Empirical Study of Agile Testing Attributes for Higher Customer Satisfaction in IT Projects in India
 
Creator Jigeesh, Nasina
Chakraborty, Samyadip
Chakravorty, Tulika
 
Description Achieving customer satisfaction by meeting client demand within a stipulated time frame is a major challenge for any organization. To this end, many organizations are showing a greater inclination to adopt agile testing. This is especially true of information technology (IT) firms that have clients in the services and manufacturing sectors. This study focuses on the implications of agile testing attributes across different phases of IT development and maintenance projects in the services and manufacturing sectors in India. Taking an empirical approach, it examines the impact and implications of five key agile testing attributes aimed at achieving higher customer satisfaction. One-way ANOVA is used to analyze the variances. From the findings, significant differences were identified among the attributes, both in terms of types and phases of projects. The outcomes reveal that the five attributes exhibit significant differences across project phases. These contribute to creation of a handy managerial framework for prioritizing the project-specific agile testing attributes.
 
Publisher International Business Academics Consortium
 
Date 2015-11-18
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article
 
Format application/pdf
 
Identifier https://ijbi.org/ijbi/article/view/119
 
Source International Journal of Business and Information; Vol 10 No 3 (2015)
2520-0151
1728-8673
 
Language eng
 
Relation https://ijbi.org/ijbi/article/view/119/128
 
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