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The Effects of E-Learning System Service Quality and Users’ Acceptance on Organizational Learning
International Journal of Business and Information
View Archive Info| Field | Value | |
| Title |
The Effects of E-Learning System Service Quality and Users’ Acceptance on Organizational Learning
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| Creator |
Wong, Wan-Tzu
Huang, Neng-Tang Norman |
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| Description |
This study examines the effects of e-learning system service quality and users‟ acceptance on organizational learning. The sample was drawn from 15 companies certified by the E-Learning Quality Certification Center of Taiwan. The authors used UTAUT, SERVQUAL, and SLAM scales to collect data, and the structural equation model (SEM) to examine the hypothesized model. The results show that (1) e-learning system service quality has a positive effect on acceptance and use of e-learning technology, (2) the latter has a positive effect on organizational learning effectiveness, and (3) acceptance and use of e-learning technology plays a full mediating role in the relationship between e-learning system service quality and organizational learning effectiveness. Although e-learning system service quality has no direct effect on organizational learning effectiveness, the result has practical implications for institutions in that e-learning system service quality can strengthen organizational learning effectiveness via well-structured e-learning technology. When implementing e-learning, institutions should manage both e-learning technology and the quality of e-learning service. The more users are satisfied with e-learning service, the more organizational learning will be enhanced.
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| Publisher |
International Business Academics Consortium
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| Date |
2015-11-13
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| Type |
info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion Peer-reviewed Article |
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| Format |
application/pdf
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| Identifier |
https://ijbi.org/ijbi/article/view/62
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| Source |
International Journal of Business and Information; Vol 6 No 2 (2011)
2520-0151 1728-8673 |
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| Language |
eng
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| Relation |
https://ijbi.org/ijbi/article/view/62/66
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| Rights |
Copyright (c) 2015 International Journal of Business and Information
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