Since 2014
MODELLING USER SATISFACTION WITH AN EMPLOYEE PORTAL
International Journal of Business and Information
View Archive Info| Field | Value | |
| Title |
MODELLING USER SATISFACTION WITH AN EMPLOYEE PORTAL
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| Creator |
Sugianto, Ly-Fie
Tojib, Dewi Rooslani |
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| Description |
User satisfaction with general IS and certain types of IT applications has been thoroughly studied in IS research. With the widespread use of portal technology, there is a need to conduct a user satisfaction study with portal usage, in particular, the business-to-employee (b2e) portal. In this paper, we propose a conceptual model for determining b2e portal user satisfaction, which has been derived from an extensive literature review of user satisfaction scales and the b2e portal. Nine dimensions of the b2e portal user satisfaction were identified: Information Content, Ease of Use, Convenience of Access, Timeliness, Efficiency, Security, Confidentiality, Communication, and Layout.
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| Publisher |
International Business Academics Consortium
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| Date |
2015-11-12
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| Type |
info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion Peer-reviewed Article |
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| Format |
application/msword
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| Identifier |
https://ijbi.org/ijbi/article/view/10
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| Source |
International Journal of Business and Information; Vol 1 No 2 (2006)
2520-0151 1728-8673 |
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| Language |
eng
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| Relation |
https://ijbi.org/ijbi/article/view/10/12
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| Rights |
Copyright (c) 2015 International Journal of Business and Information
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