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CONCEPTUALIZATION OF TRUST AND COMMITMENT, AND UNDERSTANDING THE RELATIONSHIPS BETWEEN TRUST, COMMITMENT AND WILLINGNESS TO TRY INTERNET BANKING SERVICES
International Journal of Business and Information
View Archive Info| Field | Value | |
| Title |
CONCEPTUALIZATION OF TRUST AND COMMITMENT, AND UNDERSTANDING THE RELATIONSHIPS BETWEEN TRUST, COMMITMENT AND WILLINGNESS TO TRY INTERNET BANKING SERVICES
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| Creator |
Fock, Siew Tong
Koh, Hian Chye |
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| Description |
This paper examines trust and commitment, their antecedents and consequences in the context of Internet banking based on data collected from a survey of 500Singaporeundergraduates. Following the establishment of a conceptual model that links trust and commitment to willingness to try Internet banking, the empirical findings show that higher levels of trust and commitment are significantly associated with greater willingness to try Internet banking. The paper also investigates security, ethics, privacy, openness, speed of response, quality of information, regulatory control, technology advancement and reputation as determinants of trust. Security, regulatory control, technology advancement and reputation are found to be significant determinants of trust. This study concludes with a discussion on the implications of the findings for Internet banks.
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| Publisher |
International Business Academics Consortium
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| Date |
2015-11-12
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| Type |
info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion Peer-reviewed Article |
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| Format |
application/msword
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| Identifier |
https://ijbi.org/ijbi/article/view/8
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| Source |
International Journal of Business and Information; Vol 1 No 2 (2006)
2520-0151 1728-8673 |
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| Language |
eng
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| Relation |
https://ijbi.org/ijbi/article/view/8/9
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| Rights |
Copyright (c) 2015 International Journal of Business and Information
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