Record Details

Business process outsourcing: the Indian experience as an offshore location

Philippine Review of Economics

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Title Business process outsourcing: the Indian experience as an offshore location
 
Creator Bhide, Shashank; National Council of Applied Economic Research (NCAER), New Delhi
Vani, B.P.; Institute for Social and Economic Change, Bangalore
Rajeev, Meenakshi; Institute for Social and Economic Change, Bangalore
 
Subject BPO; knowledge process outsourcing; IT-enabled services; call center
 
Description Business process outsourcing (BPO) generally refers to the operation of letting out the task of performing particular functions of an enterprise to another, often a third party and, in some cases, its own subsidiary. Under the pressure of nonavailability of manpower in the country of origin, many multinational companies (MNCs) decided to outsource their business processes to remote locations during the initial phase of globalization. In the Indian context, this process could throw down sturdy roots due to the encouraging supply-and-demand factors in the country.This paper takes a close look at the BPO industry in India, the service lines in which the country has specialized, and India's comparative advantages vis-à-vis competitor countries, e.g., China and the Philippines. The paper highlights the strengths and weaknesses of the Indian industry operating in this segment. JEL classification: L86
 
Publisher Philippine Review of Economics
 
Contributor —
 
Date 2006-06-06
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article
 
Format application/pdf
 
Identifier http://www.econ.upd.edu.ph/pre/index.php/pre/article/view/244
 
Source Philippine Review of Economics; Vol 43, No 1 (2006)
1655-1516
 
Language eng
 
Relation http://www.econ.upd.edu.ph/pre/index.php/pre/article/view/244/619
 
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