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Redesigning an innovation section of the Balanced Scorecard model: An African perspective
Southern African Business Review
View Archive Info| Field | Value | |
| Title |
Redesigning an innovation section of the Balanced Scorecard model: An African perspective
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| Creator |
Khomba, JK
Vermaak, FNS Gouws, DG |
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| Subject |
Africa, Balanced Scorecard, Ubuntu, indigenous knowledge, innovation, culture, exploratory factor analysis, Malawi, learning
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| Description |
The Balanced Scorecard model was designed for Western countriesthat operate within a capitalist system. Africa differs from such Western countries with regard to dimensions such as infrastructure, markets and customers, sources of capital, government intervention, literacy levels and socio-cultural frameworks. Africa is more humanist and socialist in nature than Western societies. The purpose of this study was therefore to redesign the innovation perspective of the Balanced Scorecard model to suggest a new management approach for organisations based in Africa. In this study, exploratory factor analysis and correlation analysis using SPSS Version 16.0 were employed to identify four correlated principal components that could constitute an African innovation perspective of the Balanced Scorecard model, namely: (1) Africanisation values for general issues surrounding African socio-cultural frameworks, (2) learning valuesrealised when employees gain indigenous culture and knowledge, (3) customer values focused on Africanising customer care and satisfaction, and (4) innovation values, clarifying values gained from skilled and motivated employees. All four components add value to improve productivity and corporate performance.
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| Publisher |
College of Economic and Management Sciences (UNISA)
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| Contributor |
—
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| Date |
2013-02-15
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| Type |
info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion Peer-reviewed Article |
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| Format |
application/pdf
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| Identifier |
https://www.ajol.info/index.php/sabr/article/view/76403
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| Source |
Southern African Business Review; Vol 15, No 3 (2011); 1-20
1998-8125 1561-896X |
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| Language |
eng
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| Relation |
https://www.ajol.info/index.php/sabr/article/view/76403/66861
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| Rights |
Copyright on articles is retained by the author(s). The editor and reviewers of SABR cannot accept any responsibility for the infringement of authors' rights or copyright.
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