Since 2014
Raising Quality Standards in the Irish Public Service
Public Policy and Administration
View Archive Info| Field | Value | |
| Title |
Raising Quality Standards in the Irish Public Service
Kokybės standartų gerinimas Airijos viešojoje tarnyboje |
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| Creator |
C. Humphreys, Peter
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| Subject |
public service; public services; quality standards; strategic planning
— viešoji tarnyba; viešosios paslaugos; kokybės standartai; strateginis planavimas — |
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| Description |
Drawing upon a number of recently completed research studies, as well as on-going work, this paper examines efforts that are being made in Ireland to improve the quality standards of services delivered to the citizen. It is shown, that in order to encourage and support innovation and a commitment to quality services in the public sector, the Irish experience has indicated the need for a national strategy with supporting structures to underpin and help drive forward the continuous improvement of quality public services. In the Irish case, this approach has included specific initiatives in relation to strategic planning including Strategy Statements, Annual Progress Reports, Customer Action Plans and Business Plans. It has required fundamental organi-sational re-structuring in order to mainstream quality customer service values throughout the organisation's business processes. This has often been facilitated by the effective use of information and communication technologies.
Remiantis neseniai atliktais tyrimais ir dabartiniu laikotarpiu vykdomais darbais, straipsnyje analizuojami Airijos pasiekimai, tobulinant viešųjų paslaugų teikimą piliečiams. Airijos pavyzdžiu parodyta, kad siekiant skatinti ir palaikyti inovacijas, padedančias gerinti paslaugų teikimo kokybės standartus, būtina atitinkama valstybės strategija ir struktūros, kurios nuolat rūpintųsi viešųjų paslaugų kokybės gerinimu. Airijos atveju tai realizuota specialia programa - iniciatyvomis, siejamomis su strateginiu planavimu. Apibendrintai tai vadinama Strateginės vadybos iniciatyva. Ta programa grindžiama daugeliu dokumentų: Strateginėmis nuostatomis, Metiniais pažangos raportais, Klientų veiklos planais ir Verslo planais. Jai įgyvendinti atlikta daugelio valdžios įstaigų restruktūrizacija; dažnai tai buvo siejama su efektyvesniu naujųjų informacijos ir ryšių technologijų naudojimu. |
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| Publisher |
Mykolas Romeris University
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| Contributor |
—
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| Date |
2014-07-18
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| Type |
info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion — — |
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| Format |
application/pdf
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| Identifier |
https://www3.mruni.eu/ojs/public-policy-and-administration/article/view/2473
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| Source |
Public Policy and Administration; Vol 1, No 7 (2004): Public Policy and Administration; 60-65
Viešoji politika ir administravimas; Vol 1, No 7 (2004): Public Policy and Administration; 60-65 2029-2872 1648-2603 |
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| Language |
eng
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| Relation |
https://www3.mruni.eu/ojs/public-policy-and-administration/article/view/2473/2280
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| Rights |
Copyright (c) 2014 Public Policy and Administration
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