Since 2014
Understanding the role that Quality of Work Life of food and beverage employees plays in perceived service delivery and productivity
Southern African Business Review
View Archive Info| Field | Value | |
| Title |
Understanding the role that Quality of Work Life of food and beverage employees plays in perceived service delivery and productivity
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| Creator |
Viljoen, A
Kruger, S Saayman, M |
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| Subject |
employee management, food and beverage sector, structural equation model, Quality of Work Life
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| Description |
3The purpose of this article is to determine the role that Quality ofWork Life plays in the perceived service delivery and productivityof food and beverage employees in Potchefstroom, South Africa.The questionnaires were distributed at selected food and beverageestablishments, and a total of 224 questionnaires were included in thestatistical analysis. The data analysis consisted of a demographic profile,a factor analysis and a structural equation model. The results indicatedthat job, creativity and aesthetics, actualisation, organisational supportand employee commitment attributes each exert an influence on theperceived service delivery and productivity of employees. This impliesthat food and beverage managers should try to improve the workingconditions of employees as well as provide an appropriate level ofrecognition to hardworking employees. Management should considerthe recommendations that are made in terms of the job satisfactionlevels of food and beverage service employees, as they are able topositively influence organisational performance and success.Key words: employee management, food and beverage sector, structural equation model,Quality of Work Life
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| Publisher |
College of Economic and Management Sciences (UNISA)
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| Contributor |
—
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| Date |
2014-06-26
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| Type |
info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion Peer-reviewed Article |
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| Format |
application/pdf
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| Identifier |
http://www.ajol.info/index.php/sabr/article/view/104673
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| Source |
Southern African Business Review; Vol 18, No 1 (2014); 27-52
1998-8125 1561-896X |
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| Language |
eng
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| Relation |
http://www.ajol.info/index.php/sabr/article/view/104673/94724
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| Rights |
Copyright to the journal content belongs to the College of Economic and Management Sciences
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