Record Details

CONSUMER'S SATISFACTION MEASUREMENT IN PUBLIC HOSPITALS

Ecoforum Journal

View Archive Info
 
 
Field Value
 
Title CONSUMER'S SATISFACTION MEASUREMENT IN PUBLIC HOSPITALS
 
Creator MUNTEAN, Andreea Cipriana; "1 Decembrie 1918" University of Alba Iulia
PUTAN, Alina; "1 Decembrie 1918" University of Alba Iulia
 
Subject consumer satisfaction; medical services; service quality; patient; public hospitals
M31
 
Description Customer satisfaction is an important indicator in determining the future coordinates of any entrepreneurial activity, be it company, institution or non-governmental organization. Our research is performed in the public hospital units from Alba County. The purpose of this paper is to identify an instrument for measuring the satisfaction of consumers of health services respectively patients. The questionnaire has led to validate/invalidate the working hypotheses assumed at the start of the study. We also found data regarding the place of activities of the respondents to the questionnaire, in order to see further what extent the employment rebounds on achieving the service tasks and responsibilities and the involvement physicians in decision making. In other words, we observed specific influence of the working environment of those.
 
Publisher Association of Educational and Cultural Cooperation Suceava from Stefan cel Mare Universit
 
Date 2015-02-16
 
Type Peer-reviewed Article
 
Format application/pdf
 
Identifier http://www.ecoforumjournal.ro/index.php/eco/article/view/120
 
Source Ecoforum Journal; Vol 4, No 1 (2015); 16
 
Language en
 
Relation http://www.ecoforumjournal.ro/index.php/eco/article/download/120/402
 
Rights An copyright form will have to accompany your submission (the signed copyright form has to be scanned). You can get the .PDF form version on-line (see the link bellow). Authors are responsible for obtaining any security clearances. All authors have to sign the copyright transfer form. There are some restrictions regarding the length of the copyright file, so please read carefully the instruction provided there.