Since 2014
Customer Relationship Management ‐ Competitiveness Improvement Tool
Economic Analysis
View Archive Info| Field | Value | |
| Title |
Customer Relationship Management ‐ Competitiveness Improvement Tool
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| Creator |
Zubović, Jovan
Domazet, Ivana |
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| Description |
On the global market competitiveness of Serbian companies is at a very low level. Ac‐ cording to Global Competitiveness Report 2007‐2008 Serbia was ranked 91. Leading country is USA, whereas the UK had lost the second and fell to ninth position. The criteria on which Global Competitiveness Report ranks 131 world countries are creation of business strategies and a quality of business environment1 . Competitiveness increase of local companies’ should be assessed through holistic concept which targets on core micro and macro environment indicators improvement, as well as by adopting a new business philoso‐ phy ‐ strategic management and innovation. Development of CRM (Customer Relationship Management) concept is one of the tools which significantly influence raise of competitiveness and more effective creation of business strategies.
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| Publisher |
Institute of Economic Sciences, Belgrade, Serbia
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| Date |
2017-09-25
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| Type |
info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion |
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| Format |
application/pdf
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| Identifier |
https://www.library.ien.bg.ac.rs/index.php/ea/article/view/38
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| Source |
Economic Analysis; Vol 40 No 3-4 (2007): Economic Analysis; 1-7
2560-3949 1821-2573 |
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| Language |
eng
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| Relation |
https://www.library.ien.bg.ac.rs/index.php/ea/article/view/38/34
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| Rights |
Copyright (c) 2017 Economic Analysis
http://creativecommons.org/licenses/by-nc-nd/4.0 |
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