Record Details

Co-Creation of Public Services; Levels of Customers’ Participation

Advanced Journal of Social Science

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Field Value
 
Title Co-Creation of Public Services; Levels of Customers’ Participation
 
Creator Damkuviene, Milda
Petukiene, Evandzelina
 
Subject community engagement and advocacy, customer participation, service co-creation, participation levels
 
Description Customer participation is one of the critical research issues in service management. This study draws on the client participation concept to explore the content and levels of customer participation in public services (Lithuanian elderships). By integrating Unified Service theory, Service Dominant logic, and using a research design with 12 interviews and 600 participating customer survey, the study confirms the three level customer participation model, identifies four categories of participating customers and shows how sociodemographic characteristics affect customer participation level. Data suggest that public service providers need to pay attention to customer participation management (identification, selection, education and motivation).
 
Publisher AIJR Publisher
 
Date 2018-04-15
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Survey Article
 
Format application/pdf
 
Identifier https://journals.aijr.org/index.php/ajss/article/view/466
10.21467/ajss.2.1.40-47
 
Source Advanced Journal of Social Science; Vol. 2 No. 1 (2018); 40-47
2581-3358
10.21467/ajss.2.1.2018
 
Language eng
 
Relation https://journals.aijr.org/index.php/ajss/article/view/466/151
 
Rights Copyright (c) 2018 Milda Damkuviene, Evandzelina Petukiene