Since 2014
Impact of Implementing Total Quality Management (TQM) System on Improving Performance at the Cooperative of State Employees (CSE) in Lebanon
Research in Economics and Management
View Archive Info| Field | Value | |
| Title |
Impact of Implementing Total Quality Management (TQM) System on Improving Performance at the Cooperative of State Employees (CSE) in Lebanon
|
|
| Creator |
Ayash, Abbass M.
El-Mousawi, Prof. Hasan Younis, Dr. Joumana |
|
| Description |
The Total Quality Management System (TQM) is an integrated management approach that aims to continuously improve the performance of services and exceed the expectations of associates. The study aimed at determining the impact of the application of the Total Quality Management (TQM) system in improving performance in the Cooperative of State Employees (CSE) in Lebanon. The study also aimed at building a conceptual framework that can be used as a guide in formulating an effective approach that enables high management in the Cooperative of State Employees (CSE) to successfully implement a Total Quality Management (TQM) system. The study sample consisted of employees in the Cooperative of State Employees (CSE). To verify the study hypotheses, a five-point Likert style questionnaire was constructed and distributed among the sample to measure and reveal the impact of implementing the TQM system on improving the performance of the CSE. The results of the study showed that implementing the TQM system has a critical role in improving the financial performance of the CSE, while it has no impact of significance on improving managerial performance at the CSE.
|
|
| Publisher |
SCHOLINK INC.
|
|
| Contributor |
—
|
|
| Date |
2020-07-27
|
|
| Type |
info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion Peer-reviewed Article |
|
| Format |
application/pdf
|
|
| Identifier |
http://www.scholink.org/ojs/index.php/rem/article/view/3083
10.22158/rem.v5n3p114 |
|
| Source |
Research in Economics and Management; Vol 5, No 3 (2020); p114
2470-4393 2470-4407 |
|
| Language |
eng
|
|
| Relation |
http://www.scholink.org/ojs/index.php/rem/article/view/3083/3117
|
|
| Rights |
Copyright (c) 2020 Abbass M. Ayash, Prof. Hasan El-Mousawi, Dr. Joumana Younis
http://creativecommons.org/licenses/by/4.0 |
|