Since 2014
Journal of Social Sciences
View Archive Info| Field | Value | |
| Title |
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The Effect of Information Technology on Organizational Performance: The Mediating Role of Quality Management Capabilities — — — — — — — — |
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| Creator |
Fatafta, Laith Walid
Obeidat, Bader Bany Mohammed, Ashraf Kanaan, Raed Kareem |
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| Description |
This study aims to investigate the effect of information technology on organizational performance in Jordanian pharmaceutical companies, and whether quality management capabilities mediate the effect of information technology on organizational performance.Adopting a quantitative research design, data was collected by means of a questionnaire-based survey of employees in Jordanian pharmaceutical companies. Based on 338 usable responses, the results revealed a significant effect of information technology and one of its dimensions (enterprise resource planning) on organizational performance. The Other dimension (electronic data interchange) did not contribute to quality management capabilities.Additionally, the results showed that information technology has a significant effect on quality management capabilities, and that quality management capabilities in turn affect organizational performance.The findings confirm that quality management capabilities partially mediate the effect of information technology on organizational performance. The study emphases that Jordanian pharmaceutical companies should improve and promote information technology methods and practices in order to improve their performance.Pharmaceutical companies should also consider improving their quality management capabilities, as this plays a significant role in enhancing and supporting the effect of information technology on organizational performance. This study states many recommendations for future researches, but the most important ones are to apply such a research on other sectors.
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| Publisher |
Centre of Excellence for Scientific & Research Journalism, COES&RJ LLC
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| Date |
2019-07-01
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| Type |
info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion Peer-reviewed Article |
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| Identifier |
http://centreofexcellence.net/index.php/JSS/article/view/jss.2019.8.3.456.480
10.25255/jss.2019.8.3.456.480 |
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| Source |
Journal of Social Sciences (COES&RJ-JSS); Vol 8 No 3 (2019): July 2019 Issue; 456-480
2305-9249 2305-9494 |
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| Language |
eng
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| Relation |
http://centreofexcellence.net/index.php/JSS/article/view/jss.2019.8.3.456.480/336
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| Rights |
Copyright (c) 2019 Raed Kareem Kanaan, Laith Walid Fatafta, Bader Obeidat, Dr., Ashraf Bany Mohammed (Author)
http://creativecommons.org/licenses/by-nc-nd/4.0 |
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