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THE RELATIONSHIP OF SERVICE QUALITY, TRUST, AND SATISFACTION OF MUSLIM PATIENTS IN ARAFAH ISLAMIC HOSPITAL JAMBI WITH ISLAMIC ECONOMIC APPROACH

Jurnal Ekonomi dan Bisnis Islam

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Title THE RELATIONSHIP OF SERVICE QUALITY, TRUST, AND SATISFACTION OF MUSLIM PATIENTS IN ARAFAH ISLAMIC HOSPITAL JAMBI WITH ISLAMIC ECONOMIC APPROACH
 
Creator RIDHWAN, RIDHWAN
FITRI, LUCKY ENGGRANI
HIDAYAT, RACHMAT
 
Subject Economy and Business
Hospital, Service Quality, Satisfaction, Trust
 
Description This study aimed to know the direct effect of service quality, on the satisfaction and trust of Muslim patients in Arafah Islamic hospital in Jambi city. The design of this study used a quantitative method with a survey approach to obtain primary data, namely by distributing questionnaires to 140 inpatients in Arafah Islamic hospital in Jambi city using the purposive sampling method. Then quantitative data was processed using Structural Equation Model (SEM) with the application of SmartPLS 3. The results of this study indicated that service quality has a significant effect on satisfaction and trust, as well as satisfaction has a significant effect on trust. This research was expected to make a practical contribution to management of Islamic hospital for an effort to increase patient satisfaction and trust.
 
Publisher Universitas Islam Negeri Imam Bonjol Padang
 
Contributor —
 
Date 2019-12-19
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article
Survey/Interview
 
Format application/pdf
 
Identifier http://journal.febi.uinib.ac.id/index.php/jebi/article/view/248
10.15548/jebi.v4i2.248
 
Source JEBI (Jurnal Ekonomi dan Bisnis Islam); Vol 4, No 2 (2019): Juli - Desember 2019; 239-253
2528-4274
2528-4266
 
Language eng
 
Relation http://journal.febi.uinib.ac.id/index.php/jebi/article/view/248/268
http://journal.febi.uinib.ac.id/index.php/jebi/article/downloadSuppFile/248/249
 
Rights Copyright (c) 2019 JEBI (Jurnal Ekonomi dan Bisnis Islam)
http://creativecommons.org/licenses/by-nc-sa/4.0