Record Details

Antecedents and Consequences of Trust in Public Sector Websites and Social Media

Emerging Markets Journal

View Archive Info
 
 
Field Value
 
Title Antecedents and Consequences of Trust in Public Sector Websites and Social Media
 
Creator İnce, Hüseyin
İmamoğlu, Salih Zeki
Türkcan, Hülya
Akca, Gülsüm
 
Subject Public Sector Social Media; Public Sector Website; Trusting Factors; Trust; Citizen Satisfaction
 
Description Rapidly developing information and communication technologies have an influence on the whole world and have become an ordinary part of everyday life. Not only people, but businesses and governments are affected by these changes. In this respect, governments use several online media platforms as their own digital face and thus keep pace with the developing technology. Considering the lacks in previous researches, the aim of this paper is to investigate the critical factors influencing the citizens' trust in public sector websites and social media and also the relationship among trust in the public sector, citizen satisfaction and trust in public sector websites and social media. By studying 607 citizens who are users of the website or social media service belonging to the municipalities in Turkey, we found that: (i) perceived quality, perceived usefulness, and facilitation conditions are the factors that affect the citizens' trust in public sector websites and social media, (ii) trust in the public sector websites and social media affects trust in the public sector and, (iii) trust in the public sector affects citizen satisfaction.
 
Publisher University Library System, University of Pittsburgh
 
Contributor —
 
Date 2020-09-23
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article
 
Format application/pdf
 
Identifier http://emaj.pitt.edu/ojs/index.php/emaj/article/view/182
10.5195/emaj.2020.182
 
Source EMAJ: Emerging Markets Journal; Vol 10, No 1 (2020); 21-29
2158-8708
 
Language eng
 
Relation http://emaj.pitt.edu/ojs/index.php/emaj/article/view/182/365
 
Rights Copyright (c) 2020 Hüseyin İnce, Salih Zeki İmamoğlu, Hülya Türkcan, Gülsüm Akca
https://creativecommons.org/licenses/by/4.0