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Integration of Quality, Continuous Improvement, and Innovation in Tourism: The QCII Model

Academica Turistica - Tourism and Innovation Journal

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Field Value
 
Title Integration of Quality, Continuous Improvement, and Innovation in Tourism: The QCII Model
 
Creator Krizaj, Dejan
 
Description This article focuses on the search for intersections of quality management, continuous improvement systems, and innovation in the field of tourism. It contains introductory theoretical insights in all three areas and (in the research section) considers professional media to find validation for theoretical starting points and further development guidelines, additionally obtained through examples of good practices and their following of key trends. Through connections between theories and practical examples, the basis for the links between sustainability, quality, improvements, and innovation in tourism are introduced, followed by the resulting qcii model for improving and innovating quality tourism offerings at the destination. The suggested model should be (spontaneously or through careful planning) evolved to follow the concepts of smart tourism, both in terms of new technologies and their balanced deployment, and in terms of the harmonisation of interests and connections between all components of the destination system.Keywords: quality, continuous improvement, innovation, smart tourism
 
Publisher Academica Turistica - Tourism and Innovation Journal
 
Contributor
 
Date 2020-07-10
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion

 
Format application/pdf
 
Identifier http://academica.turistica.si/index.php/AT-TIJ/article/view/140
 
Source Academica Turistica - Tourism and Innovation Journal; Vol 13, No 1 (2020)
2335-4194
1855-3303
 
Language eng
 
Relation http://academica.turistica.si/index.php/AT-TIJ/article/view/140/84
 
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