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The Impact of Knowledge Management Uses on Total Quality Management Practices: An Empirical Study on Commercial Banks of Jordan

Journal of Business & Management

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Field Value
 
Title The Impact of Knowledge Management Uses on Total Quality Management Practices: An Empirical Study on Commercial Banks of Jordan
 
Creator Hashem, Lama
Jaradat, Mais
 
Description This study tested the impact of knowledge management uses on total quality management practices in commercial banks of Jordan. A quantitative research design, using regression analysis was applied in this study and a total of 250 valid returns were obtained through a questionnaire distributed to the employees of commercial banks in Jordan. Knowledge management uses was adopted as an independent variable with four subgroups: knowledge acquisition, knowledge storage, knowledge transfer and knowledge application. Total quality management practices were adopted as dependent variable with five subgroups: top management support, employee's involvement, continuous improvement, customer focus, and data driven decision management. The results show that three of the knowledge management dimensions (i.e. knowledge acquisition, knowledge storage, and knowledge transfer)   significantly affects total quality management practices. However, knowledge application showed insignificant effect. The theoretical and practical implications of this study are discussed at the end of this paper.
 
Publisher Centre of Excellence for Scientific and Research Journalism, COES&RJ LLC.
 
Date 2020-04-01
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article
 
Identifier http://centreofexcellence.net/index.php/JBM/article/view/2306.8043.2020.8.2.35.64
10.25255/2306.8043.2020.8.2.35.64
 
Source Journal of Business & Management (COES&RJ-JBM); Vol 8 No 2 (2020): April 2020 Issue; 35-64
2306-7179
2306-8043
 
Language eng
 
Relation http://centreofexcellence.net/index.php/JBM/article/view/2306.8043.2020.8.2.35.64/392
 
Rights Copyright (c) 2020 Journal of Business & Management (COES&RJ-JBM)
http://creativecommons.org/licenses/by-nc-nd/4.0