Record Details

Opinions and Perceptions of Bank Managers on the Quality of Provisions of Internet Banking Services

The Journal of Economic Development, Environment and People

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Field Value
 
Title Opinions and Perceptions of Bank Managers on the Quality of Provisions of Internet Banking Services
 
Creator Bucur, Luiza Emanuela
Manea, Natalia
Goldbach, Dumitru
 
Subject Marketing
Online Banking, Services Quality, Managers Perception
M31
 
Description Following the accession of Romania to the European Union, the services sector has made important progress. Currently, this sector exceeds 50% of Romania's GDP. Banking has an important role in the economy by making financial intermediation, attracting deposits and placing credits. The increase in the number of banks on the Romanian market has led to intensification of competition and especially the awareness of the quality of online banking services offered. Therefore, the bank management has to take into account not only the” quality desired or achieved by the bank”, but also the quality perceived by the customer. In this paper we will start with an introduction of bank sector, then the we will present the methodology of research.The design of interview guide is the next step and in the main part of the paper is the analyses of data obtained and interpretation of results. 
 
Publisher Spiru Haret University
 
Contributor Academy of Economic Studies Bucharest
 
Date 2019-07-25
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
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Cantitative resurch
 
Format application/pdf
 
Identifier http://ojs.spiruharet.ro/index.php/jedep/article/view/1937
10.26458/jedep.v8i3.634
 
Source Journal of Economic Development, Environment and People; Vol 8, No 3 (2019); 53-59
2285-3642
 
Language eng
 
Relation http://ojs.spiruharet.ro/index.php/jedep/article/view/1937/pdf
 
Coverage National
2018
Cantitative resurch
 
Rights Copyright (c) 2019 Bucur Luiza Emanuela
http://creativecommons.org/licenses/by-nc-sa/4.0