Record Details

Reconceptualizing Service Profit Chain in Church Management: Scale Development Approach

The Journal of Accounting and Management

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Field Value
 
Title Reconceptualizing Service Profit Chain in Church Management: Scale Development Approach
 
Creator Obidinma, Ogechi Gloria
Ogunnaike, Olaleke Oluseye
Borishade, Taiye
Odejobi, Titilope Maria
 
Subject competitive advantage; knowledge-based view; profit and growth; service profit chain
 
Description This paper portrays a knowledge-based point of view to acknowledge the relevance of service profit chain in churches, and how it compels a church to be diverse via workers internal service quality such as workers satisfaction and external service quality such as customer satisfaction amongst others. It exploited a multistage growth measure procedures where review questionnaires were shared to 50 participants which includes members and workers of a Faith-based Church. The conclusion of the confirmatory and exploratory factor examination displays the multi-stage type of service profit chain in churches. Eight sections were approved which consists- Internal service quality, workers satisfaction, workers retention, workers productivity, members loyalty, members satisfaction, revenue growth and productivity. This paper proposes an evidence of reliability and validity of the measures used which implies fresh tactic to verify service profit chain in churches. Conclusions show that churches who participate in service profit chain are recognized to be creative and use their information base as a winning platform to stimulate means to increase and achieve their objectives.
 
Publisher The Journal of Accounting and Management
 
Contributor —
 
Date 2019-09-09
 
Type Peer-reviewed Article
 
Format application/pdf
 
Identifier http://journals.univ-danubius.ro/index.php/jam/article/view/5815
 
Source The Journal of Accounting and Management; Vol 9, No 1 (2019): JAM
 
Language en
 
Rights The author fully assumes the content originality and the holograph signature makes him responsible in case of trial.