Since 2014
Doctor-patient mutual trust, telemedicine quality, and satisfaction: The role of knowledge management
Journal of Social and Administrative Sciences
View Archive Info| Field | Value | |
| Title |
Doctor-patient mutual trust, telemedicine quality, and satisfaction: The role of knowledge management
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| Creator |
LEE, Chien-Hsing; Assistant Professor, Department of Business Administration, Cheng Shiu University +886 7 7310606 TSENG, Shu-Huei; College of Management, I-Shou University, Taiwan +886 8 7378595 No.465, Gusong W. Ln., Pingtung City, Pingtung County 900, Taiwan TSAI, Fu-Sheng; Department of Business Administration & Office of Institutional Research and Management, Cheng Shiu University (833) NO. 840, Chengcing Rd., Niaosong District, Kaohsiung city, Taiwan, R.O.C. 886-7-7310606 mext. 5132 |
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| Subject |
Knowledge sharing; Trust; Distant medical care; Quality; Satisfaction.
D80; D83; D84; D85. |
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| Description |
Abstract. Distant medical care satisfaction demands high quality care result. Both quality and satisfaction rely heavily on collective operations on knowledge of and relations between patients and doctors. Thus, knowledge sharing and doctor-patient trust are among the two critical factors that may lead to medical care quality and satisfaction. However, existing literature discussed the abovementioned in a scant fashion and without considering the gap between knowledge of owners in this context (i.e., care offerers such as doctors and receivers like patients). This paper proposes a conceptual model for an integrative discussion of the relationships among knowledge sharing, trust, medical care quality and patient satisfaction, from a fresh perspective of knowledge gap. Theoretical and practical implications are expected to be rich because this conceotual piece offer discussions from a viewpoint that starts from the mnost fundamental factor – collective knowledge attribute in terms of its heterogeneous structure.Keywords. Knowledge sharing, Trust, Distant medical care, Quality, Satisfaction.JEL. D80, D83, D84, D85.
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| Publisher |
Journal of Social and Administrative Sciences
Journal of Social and Administrative Sciences |
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| Contributor |
—
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| Date |
2019-12-30
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| Type |
info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion — |
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| Format |
application/pdf
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| Identifier |
http://www.kspjournals.org/index.php/JSAS/article/view/1990
10.1453/jsas.v6i4.1990 |
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| Source |
Journal of Social and Administrative Sciences; Vol 6, No 4 (2019): December; 176-187
Journal of Social and Administrative Sciences; Vol 6, No 4 (2019): December; 176-187 2149-0406 |
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| Language |
eng
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| Relation |
http://www.kspjournals.org/index.php/JSAS/article/view/1990/1981
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| Rights |
Copyright (c) 2019 Journal of Social and Administrative Sciences
http://creativecommons.org/licenses/by-nc/4.0 |
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