Since 2014
SERVICE QUALITY AND PASSENGERS SATISFACTION OF AIRLINE SERVICES
International Journal of Management and Social Sciences
View Archive Info| Field | Value | |
| Title |
SERVICE QUALITY AND PASSENGERS SATISFACTION OF AIRLINE SERVICES
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| Creator |
Deepa, T.; Assistant Professor, Hindusthan College Of Arts And Science, Coimbatore, India.
Manoj Kumar, M.K.; Student, Hindusthan College Of Arts And Science, Coimbatore, India. Jai Ganesh, H.; Student, Hindusthan College Of Arts And Science, Coimbatore, India. |
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| Subject |
Services
Service Quality Airlines, Airlines, Service quality, Passenger satisfaction, Airline services, Airline passangers Airline Services |
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| Description |
The goal of this study is to research recurrence of-flight issues and the contrasts among visit and non-long standing customers' levels of fulfilment and the significance ascribed to in general carrier benefit quality and select traits. The outcomes show that the level of fulfillment with generally carrier quality and select characteristics diminish the more travelers fly. On the other hand, the level of significance ascribed to aircraft enhancements expanded with flight recurrence. View of carrier quality may fluctuate between various nationalities and diverse financial gatherings. Contrasts between the short-and whole deal flights, and in addition residential and global administrations could likewise exist. Aircraft administrators need to encourage reliability by enhancing travelers' carrier encounter. This could be accomplished by separating aircraft administrations to the divided gatherings of travelers. Be that as it may, various carriers experience the ill effects of a business culture where fuel and work costs could really compare to consumer loyalty.
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| Publisher |
SPEAK Foundation
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| Contributor |
—
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| Date |
2018-10-15
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| Type |
info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion — This study adopted convenience sampling. |
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| Identifier |
http://journals.foundationspeak.com/index.php/ijmss/article/view/671
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| Source |
INTERNATIONAL JOURNAL OF MANAGEMENT AND SOCIAL SCIENCES (IJMSS); Vol 8, No 1.3 (2018): IJMSS - OCT 8(1.3) Conference Proceedings Special e-Issue 2018; 180-182
2349-9761 2249-0191 |
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| Language |
en
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| Coverage |
India
— Sampling was done by interviewing randomly selected passengers, waiting for their flights at different times of the day. A structured questionnaire was used for data collection. |
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| Rights |
Copyright (c) 2020 INTERNATIONAL JOURNAL OF MANAGEMENT AND SOCIAL SCIENCES (IJMSS)
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