Record Details

Customer Satisfaction in Participation Banks

International Journal of Research in Business and Social Science

View Archive Info
 
 
Field Value
 
Title Customer Satisfaction in Participation Banks
 
Creator Dilek, Serkan
Küçük, Orhan
 
Description Interest income is considered as forbidden in Islam. Therefore, in Turkey, conservatives generally don’t prefer general banking and by this way funds can’t be used in economic system. So saving deficit can’t be solved in country and saving of people depreciates against inflation. Participation banks which work according to Islamic rules are set up to bring these funds to economy. Participation banking operates in more than 60 countries today and conservatives generally prefer to work with because they are working to principles of profit instead of interest. To attract and persuade more people, at first participation banks should satisfy their customers. In our study we aim to measure customer satisfaction in participation banks in Kastamonu and to reveal the differences between demographic groups. To this aim we conducted a questionnaire to customers of participation banks in Kastamonu.
 
Publisher SSBFNET
 
Date 2017-07-19
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article
 
Format application/pdf
 
Identifier http://www.ssbfnet.com/ojs/index.php/ijrbs/article/view/66
10.20525/ijrbs.v6i4.708
 
Source International Journal of Research in Business and Social Science (2147- 4478); Vol 6 No 4 (2017): July; 22-33
2147-4478
10.20525/ijrbs.v6i4
 
Language eng
 
Relation http://www.ssbfnet.com/ojs/index.php/ijrbs/article/view/66/68
 
Rights Copyright (c) 2017 International Journal of Research in Business and Social Science (2147-4478)
http://creativecommons.org/licenses/by-nc/4.0