Since 2014
Mengukur Daya Saing Pekerja dalam Sektor Perkhidmatan di Malaysia: Pembentukan Indeks Daya Saing (Measuring Workers' Competitiveness in Malaysia's Services Sector: Formulating the Competitiveness Index)
Akademika
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| Title |
Mengukur Daya Saing Pekerja dalam Sektor Perkhidmatan di Malaysia: Pembentukan Indeks Daya Saing (Measuring Workers' Competitiveness in Malaysia's Services Sector: Formulating the Competitiveness Index)
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| Creator |
YUSSOF (Universiti Kebangsaan Malaysia, iby@ukm.my), ISHAK
OSMAN (Universiti Kebangsaan Malaysia), ZULKIFLY ISMAIL (Universiti Kebangsaan Malaysia), RAHMAH |
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| Subject |
—
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| Description |
Malaysia's economy has to be very competitive to face new globalisation challenges in order to enhance and remain sustainable, especially among its leading sectors such as the services sector. Since the nature of activities and output within the services sector are closely related to its available human resources, it is likely that the competitiveness of this sector is also very much dependent on the competitiveness of its workers. Thus, it is crucial to examine the workers' competitiveness using a suitable index in an attempt to measure the competitiveness of the sector. The purpose of this article therefore is to compose and subsequently analyse the workers' competitiveness index based on data collected from 1,136 workers in the services sub-sectors that include education, health and ICT services. The competitiveness index in this study is a composite index comprising the workers' competency index and performance index. Our results show that the competency index is relatively high for all sub-sectors studied. In contrast, the performance index for all sub- sectors is still at a moderate level. Subsequently, the level of the composite index for workers' competitiveness is also moderate. Subsequent analysis shows that workers' satisfaction and the working environment significantly affect the level of workers' competitiveness within the sub-sectors in the service sector. Thus, in order to increase the competitiveness index within the sub-sectors, it is crucial to improve the level of workers satisfaction and their working environment.Keywords: human resource, competitiveness, index, competency, performanceABSTRAKEkonomi Malaysia perlu berdaya saing untuk menghadapi cabaran globalisasi agar dapat terus kekal maju dan mampan, terutama dalam sektor peneraju utama pertumbuhan ekonomi negara pada masa hadapan seperti sektor perkhidmatan. Memandangkan kegiatan dan bentuk output sektor perkhidmatan amat rapat hubungannya dengan input sumber tenaga manusia, maka pasti sekali daya saingnya turut bergantung kepada daya saing pekerjanya. Oleh itu, adalah penting indeks daya saing pekerja dijadikan sebagai ukuran tingkat daya saing sektor berkenaan. Artikel ini bertujuan membentuk dan seterusnya menganalisis indeks daya saing pekerja berdasarkan data 1,136 pekerja sub- sektor perkhidmatan meliputi perkhidmatan pendidikan, kesihatan dan ICT. Indeks daya saing yang dibentuk merupakan gabungan kepada indeks kebolehan dan indeks prestasi kerja. Hasil analisis menunjukkan indeks kebolehan pekerja berada pada tahap yang agak tinggi bagi semua sub-sektor perkhidmatan yang dikaji. Sebaliknya, indeks prestasi berada pada tahap yang agak sederhana bagi kesemua sub-sektor berkenaan. Ini menyebabkan indeks komposit daya saing pekerja dalam sektor berkenaan berada pada tahap yang agak sederhana. Analisis selanjutnya menunjukkan bahawa aspek kepuasan kerja dan aspek persekitaran kerja dikenal pasti sebagai faktor yang mempengaruhi tahap daya saing pekerja dalam sektor yang dikaji. Sehubungan itu, untuk meningkatkan daya saing pekerja dalam sub-sektor perkhidmatan terlibat, usaha-usaha perlu diarahkan kepada memperbaiki aspek kepuasan dan persekitaran kerja.Kata kunci: sumber manusia, daya saing, indeks, kebolehan, prestasi
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| Publisher |
UNIVERSITI KEBANGSAAN MALAYSIA
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| Date |
2012-05-02
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| Type |
info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion — |
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| Format |
application/pdf
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| Identifier |
http://ejournal.ukm.my/akademika/article/view/477
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| Source |
Akademika; Vol 81, No 3 (2011): AKADEMIKA 81
0126-8694 0126-5008 |
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| Language |
eng
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| Relation |
http://ejournal.ukm.my/akademika/article/view/477/4129
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