Since 2014
Performance Measurement In Facility Management The Environment Management Maturity Model Bem3
Research Journal of Economics, Business and ICT
View Archive Info| Field | Value | |
| Title |
Performance Measurement In Facility Management The Environment Management Maturity Model Bem3
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| Creator |
Madritsch, Thomas; University of Applied Sciences FH Kufstein Tirol & University for Health Sciences, Medical Informatics and Technology UMIT
Ebinger, Matthias; Pratt Institute, New York City |
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| Subject |
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Built EnvironmentManagement, Facility Management, Organizational Maturity Measurement, Performance Measurement M10 |
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| Description |
Performance appraisal in businesses has often traditionally been associated with accounting and the financial success of the organization. Historically, the functions of Facility Management and Real Estate (FM/RE) tended to belong there too. FM/RE activities were measured on the basis of operational efficiency, such as operational and maintenance costs per m². However, in the past few years the perception of the added value of facility management and the real estate function has changed. The focus is no longer exclusively placed on cost savings for the company and the perception of FM/RE as a cost centre, but increasingly attention is paid to the added value that FM/RE provides to the organization as a strategic function its own right. The goal of this research project was the development and practical implementation of a maturity measurement tool to review an organization’s FM capability to generate strategic value. The paper summarizes the findings of an exploratory research study of over 50 firms in US and Europe. Using the principles of the “Capability Maturity Model”, which in turn draws from the premises of Quality Management, the team developed a process model and overlaid it with a maturity assessment tool. The resulting “Built Environment Management Maturity Model” (BEM3) enables FM departments to professionalize Facility Management functions, by highlighting the strategic value of FM/RE processes, and by identifying potentials to raise the efficiency of organizational processes.
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| Publisher |
English Time Schools & Overseas Education
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| Contributor |
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| Date |
2011-06-01
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| Type |
info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion Peer-reviewed Article |
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| Format |
application/pdf
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| Identifier |
http://ojs.journals.cz/index.php/RJEBI/article/view/190
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| Source |
Research Journal of Economics, Business and ICT; Vol 2 (2011)
2047-7848 2045-3345 |
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| Language |
eng
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| Relation |
http://ojs.journals.cz/index.php/RJEBI/article/view/190/194
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| Rights |
Copyright (c) 2011 Thomas Madritsch, Matthias Ebinger
https://creativecommons.org/licenses/by/3.0/ |
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