Record Details

Management and Quality of Services in Pristina’s Hotelier Industry

International Journal of Social Science and Economics Invention

View Archive Info
 
 
Field Value
 
Title Management and Quality of Services in Pristina’s Hotelier Industry
 
Creator Hasanaj, Petrit
Kuqi, Bekë
Ahmetaj, Besmir
 
Subject quality
Tourist Production
Service
Guest Turism
Resort Entity
Total quality Management
 
Description Management of tourism hotel industry and especially the quality of services in hotel industry are important and successful factors of business.
The concept of quality of service is essential if we wish to understand the genesis of service quality and potential gaps in quality. The purpose of this paper is to show the importance of service quality in the hotel industry from the standpoint of conceptual and description attributes influencing this quality.
Today to manage the industry of tourism and hotelier in a more efficient and effective way means to take a step towards the country's economic growth, boost employment at satisfactory levels and welfare of the population. This management is a positive publicity for the country and attracting tourists who bring more income and new social and cultural cooperation.
Key words: Quality, Tourist Production, Service, Guest-Tourist, Resort Entity, Total Quality Management.
 
Publisher ASSOCIATION OF SCIENTISTS AND INTELLECTUALS OF KOSOVO
 
Date 2018-04-18
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Perr-reviewed Article
 
Format application/pdf
 
Identifier https://www.prizrenjournal.com/index.php/PSSJ/article/view/22
 
Source PRIZREN SOCIAL SCIENCE JOURNAL; Vol. 2 No. 1 (2018): January-Aprill 2018; 52-71
2616-387X
2616-387X
10.32936/pssj.v2i1
 
Language eng
 
Relation https://www.prizrenjournal.com/index.php/PSSJ/article/view/22/13
 
Rights Copyright (c) 2018 Petrit Shyt Hasanaj, Bekë Kuqi, Besmir Ahmetaj