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PENGARUH PEOPLE, PROCESS, DAN PHYSICAL EVIDENCE TERHADAP KEPUASAN ATAS PELAYANAN PADA PERBANKAN SYARIAH DI KOTA PADANG

Al-Masraf: Jurnal Lembaga Keuangan Perbankan

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Title PENGARUH PEOPLE, PROCESS, DAN PHYSICAL EVIDENCE TERHADAP KEPUASAN ATAS PELAYANAN PADA PERBANKAN SYARIAH DI KOTA PADANG
 
Creator SANJAYA, SIGIT
PRATIWI, NILA
 
Subject Financial Institutions and Banks
People, Physical Evidence, Process, Satisfaction, Service
 
Description This study aims to analyze: 1) the effect of people on the satisfaction of services in Islamic banking in Padang city 2) the effect of process on satisfaction of services in Islamic banking in Padang city 3) the effect of physical evidence on satisfaction of services in Islamic banking in Padang city. This study classified as descriptive causative research. The population in this study are custome in Islamic banking in Padang city. Determination of the number of samples using the Hair’s method. The distribution of questionnaires used accidental sampling techniques. Data were collected through questionnaires using a Likert scale and data analysis using PLS SEM. The results of this study indicate that: 1) there is a significant positive effect between people on satisfaction of service to Islamic banking in the city of Padang. 2) there is no significant effect between the process on satisfaction of serviceso in Islamic banking in Padang city 3) there is no significant effect between physical evidence on satisfaction of services in Islamic banking in Padang city.
 
Publisher Prodi Manaj. Perbankan Syariah Fakultas Ekonomi dan Bisnis Islam – UIN Imam Bonjol Padang
 
Contributor —
 
Date 2018-12-03
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article
Survey/Interview
 
Format application/pdf
 
Identifier http://journal.febi.uinib.ac.id/index.php/almasraf/article/view/201
 
Source Al-Masraf : Jurnal Lembaga Keuangan dan Perbankan; Vol 3, No 2 (2018): Juli - Desember 2018; 193 - 201
2528-5637
2528-5629
 
Language ind
 
Relation http://journal.febi.uinib.ac.id/index.php/almasraf/article/view/201/223
http://journal.febi.uinib.ac.id/index.php/almasraf/article/downloadSuppFile/201/PENGARUH%20PEOPLE%2C%20PROCESS%2C%20DAN%20PHYSICAL%20EVIDENCE%20TERHADAP%20KEPUASAN%20ATAS%20PELAYANAN%20PADA%20PERBANKAN%20SYARIAH%20DI%20KOTA%20PADANG
 
Rights Copyright (c) 2018 Al-Masraf : Jurnal Lembaga Keuangan dan Perbankan
http://creativecommons.org/licenses/by-nc-sa/4.0