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PENGARUH KUALITAS AUDIT DAN KUALITAS PELAYANAN PADA KEPUASAN KLIEN KANTOR AKUNTAN PUBLIK DI BALI

Buletin Studi Ekonomi

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Title PENGARUH KUALITAS AUDIT DAN KUALITAS PELAYANAN PADA KEPUASAN KLIEN KANTOR AKUNTAN PUBLIK DI BALI
 
Creator Suindari, Ni Made
Suardikha, I Made Sadha
Ratnadi, Ni Made Dwi
 
Description The study is aimed to analyze the influence of audit quality and service quality toward the client
satisfaction at the audit firms in Bali. The study was conducted at the company that became the audit
client of audit firm in Bali for the end year 2015 by using primary data obtained from questionnaires.
Method of sampling is convenience sampling and obtained samples of 156 companies. The questionnaire
can be used 81 questionnaires. Data analysis is done by multiple regression analysis model. The result
showed the audit quality and service quality has positive effect toward the client satisfaction. This
indicates that client satisfaction of audit firm in Bali is not only affected by technical competence and
independent of auditors, but also affected by quality of the service from marketing aspects.
 
Publisher Buletin Studi Ekonomi
 
Date 2017-06-08
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article
 
Format application/octet-stream
 
Identifier https://ojs.unud.ac.id/index.php/bse/article/view/30772
10.24843/bse.2017.v22.i01.p07
 
Source Buletin Studi Ekonomi; VOL.22.NO.1. FEBRUARI 2017 (PP 1-112); 65-77
Buletin Studi Ekonomi; VOL.22.NO.1. FEBRUARI 2017 (PP 1-112); 65-77
2580-5312
1410-4628
 
Language eng
 
Relation https://ojs.unud.ac.id/index.php/bse/article/view/30772/18947
 
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