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DEVELOPING AN INDEX OF THE MALAYSIAN TOURISM AND HOSPITALITY GRADUATES COMPETENCIES

International Journal of Business and Society

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Field Value
 
Title DEVELOPING AN INDEX OF THE MALAYSIAN TOURISM AND HOSPITALITY GRADUATES COMPETENCIES
 
Creator Mohd Shariff, Nurhazani
Zainol Abidin, Azlan
 
Description The current study develops an index of tourism and hospitality graduates competencies specifically for the case of Malaysian graduates. The process involved four major stages begins with the process of generating the competencies from the literature search, follows by the process of verifying the competencies, then testing for reliability and finally developing the index. The process of generating the competencies ended up with 73 competencies while the competencies verification which involved 30 experts in the tourism and hospitality industry indicated 40 competencies to be further tested. The process of testing for reliability involved a pilot study of 116 respondents and the findings indicated all competencies have high alpha value above 0.5 and were included to be tested for factor analysis in the index development stage. The index of Malaysian tourism and hospitality graduates’ competencies consists of eight domains namely Management and Technology Competencies, Leadership Competencies, Organizational Competencies, Personal Effectiveness Competencies, Business-Oriented Competencies, Self-Oriented Competencies, Customer Related Competencies and Innovative Competencies. The index has gone through a systematic process in developing such a tool and significantly contributes to the identification and selection of quality graduates to serve within the tourism and hospitality environment.Keywords: Index; Competency; Tourism; Hospitality; Graduate; Malaysia.
 
Publisher Faculty of Economics and Business, UNIMAS
 
Date 2017-11-30
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article
 
Format application/pdf
 
Identifier http://publisher.unimas.my/ojs/index.php/IJBS/article/view/577
 
Source International Journal of Business and Society; Vol 16 No 3 (2015): International Journal of Business and Society
1511-6670
 
Language eng
 
Relation http://publisher.unimas.my/ojs/index.php/IJBS/article/view/577/519
 
Rights Copyright (c) 2017 International Journal of Business and Society