Record Details

Stuck for Choice? The Work Life Experiences of Mature-Aged Workers in a New Zealand Call Centre

Research in Economics and Management

View Archive Info
 
 
Field Value
 
Title Stuck for Choice? The Work Life Experiences of Mature-Aged Workers in a New Zealand Call Centre
 
Creator Hannif, Zeenobiyah
 
Description Although there has been a great deal written globally about the ageing population, and the potential socio-economic implications of aged workers on developed economies, only recently has attention been paid to how aged workers experience work in the new economy. Increasingly, there is evidence to suggest mature-aged workers experience considerable difficulties in finding work, with age discrimination becoming increasingly prevalent. This paper examines the work life experiences of 10 mature-aged workers in a New Zealand call center: Tadco where 31 per cent of the workforce comprises those in the 50 years plus age groups. Reporting on the individual accounts of aged workers in Tadco, this paper raises some contentious issues relation to the employment of aged workers, including whether mature-aged workers are filtered into precarious working conditions because of the lack of opportunities elsewhere, whether there is a deliberated strategy to hire mature-aged workers into low quality jobs, and what the motivations are behind this.
 
Publisher Victoria University of Wellington
 
Date 2006-02-08
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article
 
Format application/pdf
 
Identifier https://ojs.victoria.ac.nz/LEW/article/view/1587
10.26686/lew.v0i0.1587
 
Source Labour, Employment and Work in New Zealand; 2006: Labour, Employment and Work in New Zealand
2463-2600
 
Language eng
 
Relation https://ojs.victoria.ac.nz/LEW/article/view/1587/1427