Since 2014
Electronic Ticketing System As a Process of Innovation
Journal of Technology Management & Innovation
View Archive Info| Field | Value | |
| Title |
Electronic Ticketing System As a Process of Innovation
|
|
| Creator |
Lübeck, Rafael Mendes
Wittmann, Milton Luiz Battistella, Luciana Flores |
|
| Subject |
Innovation in Services; Electronic Ticketing; Public Transport.
|
|
| Description |
Considering the increased complexity in the competitive landscape, innovation is the keyword of the post-industrial era, and in order to be attained by the enterprises, it requires new strategies, capabilities and competencies. Considering this scenario this study included analysis of improvements achieved with the implementation of the e-ticketing system in a case of public transport in major cities of southern Brazil categorized as cases β and γ. Furthermore, it aimed to ascertain whether the improvements in information management provided by electronic ticketing qualify it as an innovation. The research was based on the theoretical model of innovation described in Tables 1, 2, 3, 4 in order to guide the research activities described. Qualitative data was collected through interviews and document analysis. The collected information was analyzed using content analysis and the amount of vehicles and passengers in the cities covered by the survey were used as secondary data. The characteristic effects of innovation were found to be in line with the results of e-ticketing in the cases analyzed, making this system a way to attain innovation. In accordance with the guidelines set for this study, it is worth emphasizing that the impacts of the e-ticketing system were considered innovative, not the system itself, because electronic billing was a means to achieve innovation and not an innovation per se.
|
|
| Publisher |
Facultad de Economía y Negocios, Universidad Alberto Hurtado
|
|
| Contributor |
CNPq/Fapergs/UFSM
|
|
| Date |
2012-02-29
|
|
| Type |
info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion Artículo revisado por pares |
|
| Format |
application/pdf
|
|
| Identifier |
http://www.jotmi.org/index.php/GT/article/view/art2333
10.4067/S0718-27242012000100002 |
|
| Source |
Journal of Technology Management & Innovation; Vol 7, No 1 (2012); 17-30
Journal of Technology Management & Innovation; Vol 7, No 1 (2012); 17-30 0718-2724 |
|
| Language |
eng
|
|
| Relation |
http://www.jotmi.org/index.php/GT/article/view/art2333/670
|
|
| Rights |
Copyright (c) 2012 Journal of Technology Management & Innovation
http://creativecommons.org/licenses/by/4.0 |
|