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Measuring Satisfaction of Algerian Social Insured: A PLS-SEM Approach
Journal of Economics and Business Research
View Archive Info| Field | Value | |
| Title |
Measuring Satisfaction of Algerian Social Insured: A PLS-SEM Approach
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| Creator |
Graa, Amel
Khadidja, Benyakhlef Labair, Sihem |
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| Subject |
Public sector, Satisfaction, Perceived quality service, Algerian user, SEM technique.
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| Description |
This study presents a quantitative survey to measure the different factors that affect users’ satisfaction in the Algerian Social Insurance Fund. The research uses structural equation modeling (SEM) to analyze and confirm the conceptual model proposed in the study. The findings show that (1) reliability, insurance, relations and ethics have a significant effect on user satisfaction; (2) transparency and tangibility have no significant effect on social insured satisfaction. These findings can help decision makers in public service sector to keep monitoring performance and improving service quality.
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| Publisher |
Journal of Economics and Business Research
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| Contributor |
—
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| Date |
2018-03-14
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| Type |
info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion Peer-reviewed Article |
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| Format |
application/pdf
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| Identifier |
http://www.uav.ro/jour/index.php/jebr/article/view/893
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| Source |
Journal of Economics and Business Research; Vol 23, No 1 (2017): J of Economics and Business Research; 43 - 58
2069-9476 2068-3537 |
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| Language |
eng
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| Relation |
http://www.uav.ro/jour/index.php/jebr/article/view/893/pdf
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| Rights |
Copyright (c) 2018 Journal of Economics and Business Research
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