Since 2014
A STUDY ON CUSTOMER SATISFACTION IN INTERNET BANKING WITH SPECIAL REFERENCE TO TIRUCHIRAPPALLI CITY
International Journal of Management and Social Sciences
View Archive Info| Field | Value | |
| Title |
A STUDY ON CUSTOMER SATISFACTION IN INTERNET BANKING WITH SPECIAL REFERENCE TO TIRUCHIRAPPALLI CITY
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| Creator |
Ali, E. Mubarak; Head & Associate Professor, PG & Research Department of Commerce, Jamal Mohamed College (Autonomous), Trichy- 20, Tamil Nadu, India.
Joan Of Arc, G. Philomine; Assistant Professor, PG Department of Commerce, Jamal Mohamed College (Autonomous), Trichy- 20, Tamil Nadu, India. |
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| Subject |
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Electronic Banking, Internet Banking, Home Banking, Online, E-Finance, Mobile Banking. Electronic Banking |
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| Description |
Banking is a highly information intensive activity that relies heavily on information technology (IT) to acquire, process and deliver the information to all relevant customers. Banks used the internet technology as a strategic weapon to revolutionize the way they operate, deliver and compete against each other. As a result online banking was introduced as a channel where bank customers could perform their financial transactions electronically via their banks’ Web site. Private and foreign banks are trying to turn more and more customer towards the usage of internet for the banking transactions. E-banking is a fully automatic service for traditionally banking customer’s products based on information technology platforms. E-banking services provide customer access to accounts, the ability to move their money between different accounts or making payments via e-channels. The advantages generated by this services have determined an accelerate developing of this industry over the entire world. This study is basically to know the relation of various independent variables on the customer usage of internet for banking.
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| Publisher |
SPEAK Foundation
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| Contributor |
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| Date |
2018-09-20
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| Type |
info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion — Both primary data and secondary data collection was made. |
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| Format |
application/pdf
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| Identifier |
http://journals.foundationspeak.com/index.php/ijmss/article/view/533
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| Source |
INTERNATIONAL JOURNAL OF MANAGEMENT AND SOCIAL SCIENCES (IJMSS); Vol 8, No 1.1 (2018): IJMSS - SEP 8(1.1) Special Issue 2018; 77-80
2349-9761 2249-0191 |
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| Language |
eng
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| Relation |
http://journals.foundationspeak.com/index.php/ijmss/article/view/533/352
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| Coverage |
India
— Interview schedule was prepared in a view to obtained from newspapers, magazines, records, websites and books as a source. |
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| Rights |
Copyright (c) 2018 INTERNATIONAL JOURNAL OF MANAGEMENT AND SOCIAL SCIENCES (IJMSS)
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