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Social Barriers to Implementing Continuous Improvement Initiatives

Journal of Management for Global Sustainability

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Title Social Barriers to Implementing Continuous Improvement Initiatives
Las barreras sociales en implementar las iniciativas de mejora continua: Una exploración cualitativa
 
Creator URICK, MICHAEL J.; Alex G. McKenna School of Business, Economics, and Government
Saint Vincent College
Latrobe, Pennsylvania, U.S.A.
LI, MUYANG; Alex G. McKenna School of Business, Economics, and Government
Saint Vincent College
Latrobe, Pennsylvania, U.S.A.
KONUR, SELIN; Alex G. McKenna School of Business, Economics, and Government
Saint Vincent College
Latrobe, Pennsylvania, U.S.A.
SMITH, TERRANCE; Alex G. McKenna School of Business, Economics, and Government
Saint Vincent College
Latrobe, Pennsylvania, U.S.A.
 
Subject continuous improvement; organizational culture; operational excellence; grounded theory; social barriers
mejora continua; la cultura organizacional; la excelencia operativa; teoría fundamentada; barreras sociales
 
Description Organizations report challenges in implementing continuous improvement or operational excellence initiatives as they strive for sustainability, yet few have considered the impact that social barriers have in creating resistance to implementation. Through a qualitative grounded theory method, this study highlights several contributions. First, social barriers are stronger than other challenges to implementing operational excellence. Second, these barriers include interpersonal (e.g., communication challenges, unwillingness to change, and workplace relationships) and organizational (e.g., employee treatment, cultural values, and formal organizational characteristics) issues. This article thus links sustainability to operational excellence and suggests that the greatest barriers to becoming more sustainable are likely social in nature. The study then concludes, in addition to these contributions, with a consideration of limitations and directions for future research.
Las organizaciones reportan desafíos en implementar las mejoras continuas o iniciativas de excelencia operativa mientras se esfuerzan por la sostenibilidad. Sin embargo, pocos han considerado el efecto que tienen las barreras sociales sobre la creación de la resistencia a la implementación. A través de una teoría fundamentada en la investigación cualitativa, este estudio subraya varias contribuciones. Primero, que las barreras sociales son más fuertes que otros desafíos en la implementación de la excelencia operativa. Segundo, estas barreras incluyen los asuntos interpersonales (desafíos comunicativos, la falta de voluntad para cambiar y las relaciones laborales) y organizacionales (trato del empleado, valores culturales y características organizacionales formales). Este artículo relaciona entonces la sostenibilidad a la excelencia operativa y sugiere que las mayores barreras para ser más sostenible son probablemente de naturaleza social. Este estudio termina, además de estas contribuciones, con una consideración de las limitaciones e indicaciones para la investigación futura.
 
Publisher International Association of Jesuit Business Schools
 
Contributor

 
Date 2018-06-29
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion

 
Format application/pdf
 
Identifier https://journals.ateneo.edu/ojs/index.php/jmgs/article/view/JM2018.06105
10.13185/JM2018.06105
 
Source Journal of Management for Global Sustainability; Vol. 6, No. 1 (2018); 99-128
2244-6893
2244-6885
10.13185/JM2018.061
 
Language eng
 
Relation https://journals.ateneo.edu/ojs/index.php/jmgs/article/view/JM2018.06105/2730
 
Rights Copyright (c) 2018 Journal of Management for Global Sustainability