PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN NASABAH INDUSTRI PERBANKAN SYARIAH DI KOTA PEKANBARU
Maqdis: Jurnal Kajian Ekonomi Islam
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Title |
PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN NASABAH INDUSTRI PERBANKAN SYARIAH DI KOTA PEKANBARU
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Creator |
WAHAB, WIRDAYANI
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Subject |
Management
Customer Satisfaction, Islamic Bank, Service Quality |
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Description |
The research theme is the concept of business According to Islamic economics. The purpose of research is to see the effect of service quality on customer satisfaction Islamic banks. The study was conducted in the city of Pekanbaru. Samples are as many as 200 customers. Research using multiple linear regression. The study found there is significant influence between service quality and satisfaction.
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Publisher |
Universitas Islam Negeri Imam Bonjol Padang
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Contributor |
—
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Date |
2017-06-01
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Type |
info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion Peer-reviewed Article Literary Analysis; Survey/Interview |
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Format |
application/pdf
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Identifier |
http://journal.febi.uinib.ac.id/index.php/maqdis/article/view/78
10.15548/maqdis.v2i1.78 |
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Source |
Maqdis : Jurnal Kajian Ekonomi Islam; Vol 2, No 1 (2017): Januari - Juni 2017; 51-66
2528-5661 2528-5645 |
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Language |
ind
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Relation |
http://journal.febi.uinib.ac.id/index.php/maqdis/article/view/78/90
http://journal.febi.uinib.ac.id/index.php/maqdis/article/downloadSuppFile/78/84 |
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Rights |
Copyright (c) 2017 Maqdis : Jurnal Kajian Ekonomi Islam
http://creativecommons.org/licenses/by-nc-sa/4.0 |
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