Since 2014
PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN NASABAH PEGADAIAN SYARIAH DI KOTA PEKANBARU
Al-Masraf: Jurnal Lembaga Keuangan Perbankan
View Archive Info| Field | Value | |
| Title |
PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN NASABAH PEGADAIAN SYARIAH DI KOTA PEKANBARU
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| Creator |
WAHAB, WIRDAYANI
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| Subject |
Management
Customer Satisfaction, Islamic Pawnshop, Service Quality |
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| Description |
The theme of the article is the banks and financial institutions. The study aims to determine the effect of service quality on customer satisfaction, and to know the difference. The study was conducted in the city of Pekanbaru. The sample was 100 respondents. The analytical method used is multiple linear regression analysis. The results showed: The quality of service has a positive effect on customer satisfaction.
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| Publisher |
Prodi Manaj. Perbankan Syariah Fakultas Ekonomi dan Bisnis Islam – UIN Imam Bonjol Padang
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| Contributor |
—
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| Date |
2017-06-01
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| Type |
info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion Peer-reviewed Article Literary Analysis; Survey/Interview |
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| Format |
application/pdf
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| Identifier |
http://journal.febi.uinib.ac.id/index.php/almasraf/article/view/89
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| Source |
Al-Masraf : Jurnal Lembaga Keuangan dan Perbankan; Vol 2, No 1 (2017): Januari - Juni 2017; 27-41
2528-5637 2528-5629 |
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| Language |
ind
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| Relation |
http://journal.febi.uinib.ac.id/index.php/almasraf/article/view/89/100
http://journal.febi.uinib.ac.id/index.php/almasraf/article/downloadSuppFile/89/93 |
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| Rights |
Copyright (c) 2017 Al-Masraf : Jurnal Lembaga Keuangan dan Perbankan
http://creativecommons.org/licenses/by-nc-sa/4.0 |
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