Since 2014
STUDI PERBANDINGAN KUALITAS PELAYANAN INDUSTRI PERBANKAN SYARIAH DENGAN KONVENSIONAL
Al-Masraf: Jurnal Lembaga Keuangan Perbankan
View Archive Info| Field | Value | |
| Title |
STUDI PERBANDINGAN KUALITAS PELAYANAN INDUSTRI PERBANKAN SYARIAH DENGAN KONVENSIONAL
|
|
| Creator |
ANDESPA, RONI
|
|
| Subject |
Bank Marketing
Comparative, Service Quality, Shariah Bank, Conventional Bank |
|
| Description |
The study was conducted in West Sumatra with the object is shariah and conventional banking industry. Study the problems of shariah banking service quality comparison with a conventional one. This study aims to: (1) See if there are significant differences between the quality of service Islamic bank with conventional banks. (2) To see if there are significant differences between customer satisfaction Islamic bank with conventional banks. (3) To see if there are significant differences between customer loyalty Islamic banks with conventional banks. The research sample of 500 people. Data collection techniques used are Personally Administered Questionnaire. Using analysis of Independent Sample T-test. The study found no difference between the quality of services of conventional banks with shariah banks, but to the difference was not significant. The study also found no difference between conventional bank customer satisfaction with shariah banks, but to the difference was not significant. In addition the study also found no difference between conventional bank customers' loyalty to the shariah bank, but to the difference was not significant.
|
|
| Publisher |
Prodi Manaj. Perbankan Syariah Fakultas Ekonomi dan Bisnis Islam – UIN Imam Bonjol Padang
|
|
| Contributor |
—
|
|
| Date |
2016-06-01
|
|
| Type |
info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion Peer-reviewed Article Literary Analysis; Survey/Interview |
|
| Format |
application/pdf
|
|
| Identifier |
http://journal.febi.uinib.ac.id/index.php/almasraf/article/view/26
10.15548/al-masraf.v1i1.26 |
|
| Source |
Al-Masraf : Jurnal Lembaga Keuangan dan Perbankan; Vol 1, No 1 (2016): Januari - Juni 2016; 77-92
2528-5637 2528-5629 |
|
| Language |
ind
|
|
| Relation |
http://journal.febi.uinib.ac.id/index.php/almasraf/article/view/26/32
http://journal.febi.uinib.ac.id/index.php/almasraf/article/downloadSuppFile/26/30 |
|
| Rights |
Copyright (c) 2016 Al-Masraf : Jurnal Lembaga Keuangan dan Perbankan
http://creativecommons.org/licenses/by-nc-sa/4.0 |
|