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Praktik Total Quality Management (TQM) Dan Pengaruhnya Terhadap Kinerja Karyawan (Studi Pada PT. Telkom Tbk. Cabang Makassar)

Journal of Management and Entrepreneurship

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Title Praktik Total Quality Management (TQM) Dan Pengaruhnya Terhadap Kinerja Karyawan (Studi Pada PT. Telkom Tbk. Cabang Makassar)
 
Creator Munizu, Musran
 
Subject —
Implementation of TQM practices, employee performance.
 
Description The purpose of this research is to investigate the effect of TQM practices implementation which consists of leadership, strategic planning, customer focus, information and analysis, people management, and process management on employee performance at PT. Telkom Branch Makassar. The population were 540 employees and 270 employees as respondent. The sample obtained based on simple random sampling method. Both descriptive statistic and Structural Equation Modelling (SEM) were employed to test the effect among variables. Data processing were used by SPSS and AMOS 16.00. The finding of research indicates that: TQM practices implementation which consists of leadership, strategic planning, customer focus, information and analysis, people management, and process management have significantly and positive effect on employee performance.
 
Publisher Institute of Research and Community Outreach - Petra Christian University
 
Contributor —
 
Date 2011-06-17
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
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Format application/pdf
 
Identifier http://jurnalmanajemen.petra.ac.id/index.php/man/article/view/18176
10.9744/jmk.12.2.pp. 185-194
 
Source Jurnal Manajemen dan Kewirausahaan; Vol 12, No 2 (2010): SEPTEMBER 2010; pp. 185-194
1411-1438
 
Language eng
 
Relation http://jurnalmanajemen.petra.ac.id/index.php/man/article/view/18176/18062
 
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