Record Details

Cultural change in telecommunications companies: a case study

Independent Journal of Management & Production

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Field Value
 
Title Cultural change in telecommunications companies: a case study
 
Creator Anacleto, Cristiane Alves
Irion, Crishna
Paladini, Edson Pacheco
 
Subject —
cultural change, IT department, strategy, case study
 
Description This work aims to propose a model for the conduct of cultural change in the IT department of a company in the telecommunications industry. To achieve the goal proposed exploratory, technical procedures used were the case study and literature review. The techniques of data collection in the case study were: participant observation, unstructured interview and document analysis. The proposed model consists of five steps: analysis of the company's strategic planning, cultural diagnosis of the IT department, brainstorming with the staff and managers, compared to the case studies surveyed and proposed actions for the conduct of cultural change. We conclude that a receptive environment, employees not only understand why the changes are necessary, but engage with the process and faithfully executes the steps required, favoring the strategic positioning of the company.
 
Publisher Independent
 
Contributor —
 
Date 2014-09-01
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
—
 
Format application/pdf
text/html
 
Identifier http://www.ijmp.jor.br/index.php/ijmp/article/view/177
10.14807/ijmp.v5i3.177
 
Source Independent Journal of Management & Production; Vol 5, No 3 (2014): Independent Journal of Management & Production; 657-676
2236-269X
 
Language eng
 
Relation http://www.ijmp.jor.br/index.php/ijmp/article/view/177/123
http://www.ijmp.jor.br/index.php/ijmp/article/view/177/403