Since 2014
An Empirical Study to Measure Customer Experience for Telecom Operators in Indian Telecom Industry
GSTF Journal on Business Review
View Archive Info| Field | Value | |
| Title |
An Empirical Study to Measure Customer Experience for Telecom Operators in Indian Telecom Industry
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| Creator |
Domb, Menachem
Sujata, Joshi Sanjay, Bhatia Arindam, Roy Jypti, Saini |
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| Description |
as Indian Telecom industry matures itself, service providers understand the essence of Customer Experience as the prime differentiator towards business success. This paper will provide a rundown of the extant literature on customer experience studies done in Telecom industry. This research paper also attempts to identify the determinants of Customer Experience for Telecom operators in Indian Telecom industry. Also this research paper defines a yardstick called ACEI score to quantify customer experience in telecom industry |
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| Publisher |
GSTF Journal on Business Review (GBR)
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| Date |
2018-01-03
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| Type |
info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion Peer-reviewed Article |
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| Format |
application/pdf
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| Identifier |
http://dl6.globalstf.org/index.php/gbr/article/view/844
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| Source |
GSTF Journal on Business Review (GBR); Vol 4 No 2 (2015): GSTF Journal on Business Review (GBR)
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| Language |
eng
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| Relation |
http://dl6.globalstf.org/index.php/gbr/article/view/844/781
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