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Measuring Knowledge Workers’ Productivity in the Kingdom of Saudi Arabia Telecom Industry

Archives of Business Research

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Field Value
 
Title Measuring Knowledge Workers’ Productivity in the Kingdom of Saudi Arabia Telecom Industry
 
Creator Jones, AbdulHafiz Henry James
Alshammari, Dr. Hammad Khammes
 
Subject ARPU, Capitalized Labor, Knowledge Workers, VAIC
 
Description This study establishes and tests a framework for measuring knowledge workers’ output in the Kingdom of Saudi Arabia (KSA) telecom industry based on the examination of capitalized labor and average revenue per user (ARPU) to measure value added intellectual coefficient (VAIC).  Quarterly financial statements from 2008-2015 were used to measure an ARPU composite score of the only four publicly traded telecommunication companies on the Saudi Exchange (Tawadul).  The four telecom companies comprise 32 cases which satisfied the required number of cases needed to detect a R2 that is 50% or higher 80% of the time.  A hierarchical regression was performed to measure capitalized labor (CLE), Pulic’s VAIC, and its determinants’ effects on ARPU composite score.  The results showed a direct relationship between VAIC, its determinants, and ARPU composite score.  The full model explained 78% of the ARPU composite score.  CLE and CEE were significant with a combined R2 of 29%.  This study shows how ARPU is linked to functional-level strategies in telecom industry, and can be used as a KPI to measure the productivity of knowledge workers.
 
Publisher Archives of Business Research
 
Contributor —
 
Date 2017-10-29
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article
 
Format application/pdf
 
Identifier http://www.scholarpublishing.org/index.php/ABR/article/view/3786
10.14738/abr.510.3786
 
Source Archives of Business Research; Vol 5, No 10 (2017): Archives of Business Research
2054-7404
10.14738/abr.510.2017
 
Language eng
 
Relation http://www.scholarpublishing.org/index.php/ABR/article/view/3786/2263
http://www.scholarpublishing.org/index.php/ABR/article/downloadSuppFile/3786/375
http://www.scholarpublishing.org/index.php/ABR/article/downloadSuppFile/3786/376
 
Rights Copyright (c) 2017 Archives of Business Research
http://creativecommons.org/licenses/by/4.0