Record Details

Factors Influencing the Business Value of e-Government Services for Small and Medium Sized Enterprises

Research in Economics and Business: Central and Eastern Europe

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Field Value
 
Title Factors Influencing the Business Value of e-Government Services for Small and Medium Sized Enterprises
 
Creator Ritso, Valter
Kindel, Kristiina
Venesaar, Urve
 
Description The aim of the current paper is to investigate the factors that influence the use of e-governmentservices by small and medium sized enterprises (SMEs) in Estonia and Germany and toidentify the main benefits for users of e-government services. Based on the technological,organisational, and inter-organisational perspectives and relevant theories, the authors havedeveloped a research model depicting relations between the business value of e-governmentservices and the factors that influence it. The model was tested contributing to themethodology of evaluating the relations between model variables. The results point out keyfactors for e-government service providers which should be addressed in order to betterunderstand the benefits as seen by SMEs, having used e-government services. Distinguishingthe business value (benefits) of e-government services both inside and outside the enterprise,a stronger value was found outside the enterprise, affected mostly by external pressure fromcompetitors and industry sources. Service quality appeared to have a direct impact on userbenefits, in contrast to the results of previous research. The administrative burden has theweakest influence in both countries. The research is also valuable for practical use as a deeperunderstanding of the influencing factors in contributing to the e-government strategieswithin the associated countries.
 
Publisher Research in Economics and Business: Central and Eastern Europe
 
Contributor —
 
Date 2017-12-31
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
—
 
Format application/pdf
 
Identifier http://rebcee.eu/index.php/REB/article/view/119
 
Source Research in Economics and Business: Central and Eastern Europe; Vol 9, No 2 (2017)
1736-9126
1736-9126
 
Language eng
 
Relation http://rebcee.eu/index.php/REB/article/view/119/88