Since 2014
ROOT CAUSE ANALYSIS METHODS AS A TOOL OF EFFECTIVE CHANGE
Proceedings of International Scientific Conference Business Logistics in Modern Management
View Archive Info| Field | Value | |
| Title |
ROOT CAUSE ANALYSIS METHODS AS A TOOL OF EFFECTIVE CHANGE
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| Creator |
Wieczerniak, Sebastian
Cyplik, Piotr Milczarek, Jarosław |
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| Description |
Companies which operate in reality of the free market economy encounter problems. These problems may come from internal circumstances, such as not achieving planned KPI results, or external, like acquiring necessary resources for fulfilling their liabilities to customers. In order to solve the problem the most important issue is to reach the sources of its formation and eliminate the root causes. Determining those reasons unskilfully can cause delay in solving the problem or give improper solution, which generates additional loss of, for example, time, human resources, customer confidence or cash. Based on the survey conducted in a group of 50 managers, senior and middle management level, here is presented assessment of effectives of these methods. Each respondent was asked to select which of these methods they use, and rated them on a scale from 1 to 5 the effectiveness of the method. In the survey 1 means ineffective method, and 5 perfectly identifies the root cause. Despite the fact that, taking into account the results of the survey, there are many methods to determine the root cause, the most valued methods are: 8D report, “5 why’s?” and Ishikawa’s diagram. Respondents also noted that often a combination of two methods is used. Key words: Effective change, root cause analysis (RCA) methods, managing the change, survey results RCA, 8D report
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| Publisher |
Faculty of Economics in Osijek
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| Contributor |
—
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| Date |
2017-12-04
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| Type |
info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion Peer-reviewed Article |
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| Format |
application/pdf
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| Identifier |
https://hrcak.srce.hr/ojs/index.php/plusm/article/view/5962
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| Source |
Business Logistics in Modern Management; 2017: Proceedings of The 17th International Scientific Conference Business Logistics in Modern Management
Zbornik međunarodne znanstvene konferencije Poslovna logistika u suvremenom menadžmentu; 2017: Proceedings of The 17th International Scientific Conference Business Logistics in Modern Management 1849-6148 1849-5931 |
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| Language |
eng
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| Relation |
https://hrcak.srce.hr/ojs/index.php/plusm/article/view/5962/3072
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| Rights |
Copyright (c) 2017 Business Logistics in Modern Management
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