Since 2014
ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI KEPUASAN NASABAH TERHADAP PELAYANAN BANK SYARIAH KOTA BATAM
Jurnal Ekonomi dan Bisnis Islam
View Archive Info| Field | Value | |
| Title |
ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI KEPUASAN NASABAH TERHADAP PELAYANAN BANK SYARIAH KOTA BATAM
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| Creator |
IKHWAL, NUZUL
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| Subject |
Economy and Business
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| Description |
AbstractThe theme of the article is a business based on the principles of Islamic economics. Perception of service quality is reflected in consumer’s assessment of the realities and expectations of the service he felt. Tangibles, reliability, assurance, responsiveness, and empathy are the five dimensions of service quality. Some 100 respondents were selected as the study sample. Factor analysis techniques as data analysis techniques used in testing the impact of service quality on customer satisfaction on Islamic Bank in Batam. Results of testing of physical evidence, reliability, assurance, responsiveness, and empathy as a dimension of service quality on customer satisfaction in a Islamic Bank in Batam showed a significant positive effect. The result of this test indicates that consumer satisfaction visited Islamic Bank in Batam is affected by quality of service offered.Keywords: Islamic Bank, Service Provided, Service Quality
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| Publisher |
Fakultas Ekonomi dan Bisnis Islam Universitas Islam Negeri Imam Bonjol Padang
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| Contributor |
—
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| Date |
2017-11-23
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| Type |
info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion Peer-reviewed Article Historical Inquiry; Quasi-Experimental; Literary Analysis; Survey/Interview |
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| Format |
application/pdf
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| Identifier |
http://journal.febi.uinib.ac.id/index.php/jebi/article/view/117
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| Source |
JEBI (Jurnal Ekonomi dan Bisnis Islam); Vol 2, No 2 (2017): Juli - Desember 2017; 185-195
2528-4274 2528-4266 |
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| Language |
ind
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| Relation |
http://journal.febi.uinib.ac.id/index.php/jebi/article/view/117/pdf
http://journal.febi.uinib.ac.id/index.php/jebi/article/downloadSuppFile/117/107 |
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| Rights |
Copyright (c) 2017 JEBI (Jurnal Ekonomi dan Bisnis Islam)
http://creativecommons.org/licenses/by-nc-sa/4.0 |
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