Record Details

Precarious Employment in the New Zealand Call Centre Industry

Journal of Research in Business, Economics and Management

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Field Value
 
Title Precarious Employment in the New Zealand Call Centre Industry
 
Creator Hannif, Zeenobiyah Naadiyah
Lamm, Felicity
 
Description Precarious employment is an increasingly prevalent phenomenon in contemporary labour markets. Research on the call centre industry has not only identified a growing use of non-standard employment arrangements, but also evidence to indicate that precariousness may be a feature of employment in this industry. Despite this evidence, however. There is still little known about the extent to which precarious employment is an integral part of the NZ call centre context. In addition, there has been scant research on the individual experiences of non-standard workers employed in the call centre industry. This paper aims to address the gaps in the literature by essentially 'marrying' these three broad areas of research. A framework for measuring precariousness is introduced and examined in relation to two case study call centres, selected to facilitate a comparative approach. Based on in-depth interviews with case study participants and key stakeholders, this paper examines the applicability of this framework to the NZ call centre context. Key findings from the study indicate that precarious employment is indeed a phenomenon that affects non-standard workers in the NZ call centre industry. A number of policy concerns are raised through the data, particularly where the incidence of precarious employment is associated with the lack of organisational compliance with employment legislation.
 
Publisher Victoria University of Wellington
 
Date 2004-12-13
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article
 
Format application/pdf
 
Identifier https://ojs.victoria.ac.nz/LEW/article/view/1297
10.26686/lew.v0i0.1297
 
Source Labour, Employment and Work in New Zealand; 2004: Labour, Employment and Work in New Zealand
2463-2600
 
Language eng
 
Relation https://ojs.victoria.ac.nz/LEW/article/view/1297/1157