Record Details

The Impact of The Internet on the E-Commerce Organizations

Journal of Financial Innovation

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Field Value
 
Title The Impact of The Internet on the E-Commerce Organizations
 
Creator Graziano, Diólia de Carvalho
Perez, Gilberto
 
Subject Bussiness, Innovation
Interne; E-commerce; Stakeholders
 
Description Purpose. With this research we tried to answer: How can characterize new stakeholders that have emerged or have been empowered in the Internet environment, which can affect e-commerce?Method. The research describes the Internet by framing of Castells (2007, 2013). We used Wielki (2006, 2011) for the classification of groups of entities operating in the electronic environment. We adopted a qualitative exploratory research, whose instrument of data collection was the in-depth, semi-structured interview using a script previously prepared and conducted face to face, with ten specialists. The analysis of the interviews we adopted the analysis of content, according to recommendations of Bardin (2011). Interviews were conducted with 10 experts. After the transcription of interviews, content analysis, it was possible to identify five categories of stakeholders: 1) Disruptive: Business Organizations based on reputation and comparison of data; 2) No consumers who Generate opinion; 3) Digital Influencers; 4) groups and Activists; 5) Hackers Criminals.Findings. Respondents demonstrated concerns about issues related to the personal database, which led them to consider a possible relationship with new business models, based on data from companies and trade personal data. Of the 10 respondents, only one said that security was an item already solved in the sectorial tariff. Others weighed about lack of concern on the part of the companies, with the issues of security of customer data, as well as with the ownership of the same. Over half the respondents expressed concerns with the join of the Internet of things technologies and Artificial Intelligence, what makes room for future studies.Originality. This study contributes to the management of companies by proposing a review of stakeholder management, based on the new settings made by the survey, especially for companies with a presence on the Internet. Review security strategies, customer relations, and competitive intelligence, signals from the external environment (connected), the latter continuously.
 
Publisher Instituto Brasileiro de Inovacao Financeira - IBRIF
 
Contributor Fundo Mackenzie de Pesquisa - Mackpesquisa
 
Date 2017-12-16
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
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Format application/pdf
 
Identifier http://www.ibrif.org/ojs/index.php/jofi/article/view/63
10.15194/jofi_2017.v0.i0.63
 
Source Journal of Financial Innovation; Early View
Journal of Financial Innovation; Early View
2359-1005
2359-1005
 
Language eng
 
Relation http://www.ibrif.org/ojs/index.php/jofi/article/view/63/pdf
 
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Rights Copyright (c) 2017 Journal of Financial Innovation
http://creativecommons.org/licenses/by-nc-nd/4.0