Record Details

New Zealand Public Management in Action: A Case Study of Organizational Performance

International Public Management Review

View Archive Info
 
 
Field Value
 
Title New Zealand Public Management in Action: A Case Study of Organizational Performance
 
Creator Laking, Rob
 
Description A case study of performance issues in the child protection services of New Zealand’s Department of Child Youth and Family (CYF) is used to discuss the effects of the New Zealand public management system on the allocation of public resources, accountability for performance and central steering of a decentralised management system. During the last six years, there have been three major reviews of the Department’s performance. Concerns with performance are rooted in growing public concern at the rate of family violence and child homicide in New Zealand. The case study concludes that control of child protection services by either outputs or outcomes is difficult and that CYF is likely to continue to experience ambiguity and political struggle over its objectives, the use of procedural rules for control rather than performance measurement and limited ability to learn from error because of the conflict over objectives. The general conclusion is that implementation of performance management systems works best where goals are clear and results can be observed, there are known effects of management intervention, and the management and staff of the organisation can learn from experience.
 
Publisher International Public Management Review
 
Contributor —
 
Date 2014-03-21
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article
 
Format application/pdf
 
Identifier http://journals.sfu.ca/ipmr/index.php/ipmr/article/view/45
 
Source International Public Management Review; Vol 9, No 1 (2008); 76-93
1662-1387
 
Language eng
 
Relation http://journals.sfu.ca/ipmr/index.php/ipmr/article/view/45/45
 
Rights Authors who publish with this journal agree to the following terms:1. Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 3.0 Unported License that allows others to share the work for non-commercial use with an acknowledgement of the work's authorship and initial publication in this journal.2. Authors and IPMR are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository, distribute it via EBSCO, or publish it in a book), with an acknowledgement of its initial publication in this journal.