Record Details

Quality As Competitive Advantage

International Journal of Management and Information Technology

View Archive Info
 
 
Field Value
 
Title Quality As Competitive Advantage
 
Creator Alghamdi, Hind
Bach, Christian
 
Subject Quality; Quality Improvement; Performance Excellence
 
Description Since 1970s quality has become a target for most organizations in the United States and most firms have spent millions of dollars on quality activities in order to reach defect-free productions [1]. This paper aims to discover how quality becomes a competitive advantage in different organizations. It includes some of the organizations that won Malcolm Baldrige Award in 2012 and shows what kind of criteria that made them qualified to win the award. The paper came up with a model called Performance Excellance shows the factor that lead to excellence performance in an organization. On the other hand, the paper aims to show what quality means from customer’s perspective. There is a survey conducted among 100 users of smartphones in order to discover what kind of features users prefer and is quality on of them or not. The results of the survey came up with the importance of quality from customer’s perspective. It shows that quality is one of the most important features users are looking for in a smartphone
 
Publisher CIRWORLD
 
Date 2013-04-30
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article
 
Format application/pdf
 
Identifier https://cirworld.com/index.php/ijmit/article/view/690
 
Source INTERNATIONAL JOURNAL OF MANAGEMENT & INFORMATION TECHNOLOGY; Vol 8 No 1; 1265-1272
2278-5612
 
Language eng
 
Relation https://cirworld.com/index.php/ijmit/article/view/690/674
 
Rights Copyright (c) 2013 INTERNATIONAL JOURNAL OF MANAGEMENT & INFORMATION TECHNOLOGY
http://creativecommons.org/licenses/by/4.0