Since 2014
Measuring eGovernment Portal Management on the Local Level: Results from a Survey of Public Administration Officials
International Public Management Review
View Archive Info| Field | Value | |
| Title |
Measuring eGovernment Portal Management on the Local Level: Results from a Survey of Public Administration Officials
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| Creator |
Wirtz, Bernd W.
Mory, Linda Piehler, Robert Daiser, Peter |
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| Description |
Given the importance of eGovernment portals as an integral access interface of modern public service provision, this contribution concentrates on the issue of the dimensions and derived success factors of these information systems. Starting with the DeLone & McLean IS success model and the resource-based view as foundations, this article conceptualizes the important success factors of eGovernment portals and then integrates these into a research model. The empirical results show the importance of the different dimensions of eGovernment Portal Management as well as the development of eGovernment portals so far. For public service portals on the local level the key management dimensions are information, system, service and privacy management. The evaluation of these dimensions as well as perceived internal and external success in public administration institutions complement user-based quality assessments and highlight organizational strengths and weaknesses.
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| Publisher |
International Public Management Review
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| Contributor |
—
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| Date |
2014-12-10
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| Type |
info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion Peer-reviewed Article |
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| Format |
application/pdf
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| Identifier |
http://journals.sfu.ca/ipmr/index.php/ipmr/article/view/232
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| Source |
International Public Management Review; Vol 15, No 2 (2014); 1-31
1662-1387 |
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| Language |
eng
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| Relation |
http://journals.sfu.ca/ipmr/index.php/ipmr/article/view/232/229
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| Rights |
Authors who publish with this journal agree to the following terms:1. Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 3.0 Unported License that allows others to share the work for non-commercial use with an acknowledgement of the work's authorship and initial publication in this journal.2. Authors and IPMR are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository, distribute it via EBSCO, or publish it in a book), with an acknowledgement of its initial publication in this journal.
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