Record Details

Customer Relationship management and knowledge Management enhancing on innovation Competence: Case Study

International Journal of Management and Information Technology

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Field Value
 
Title Customer Relationship management and knowledge Management enhancing on innovation Competence: Case Study
 
Creator li, Ming
 
Subject Customer relationship management; Knowledge management; Innovation competence.
 
Description Customer Relationship management (CRM) oriented knowledge management focus on customer knowledge more valuable to the company.  The integration of customer relationship management and knowledge management concepts on process level are beneficial for both management approaches.  Therefore, the aim of this paper is to examine and elaborate the linking between knowledge management process and customer relationship management to create a customer knowledge management (CKM) model.  We need a CKM outputs impacting on business innovation.  Under the objective, we studied literatures about CKM.  We results are CKM process, CKM competence, CKM outputs.  We have 12 ways of innovation competence and their corresponding CKM outputs. The implication of Knowledge innovation of Taiwan Semiconductor Manufacturing Company’s experience is presented.
 
Publisher CIRWORLD
 
Date 2015-01-30
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article
 
Format application/pdf
 
Identifier https://cirworld.com/index.php/ijmit/article/view/652
 
Source INTERNATIONAL JOURNAL OF MANAGEMENT & INFORMATION TECHNOLOGY; Vol 10 No 1; 1784-1800
2278-5612
 
Language eng
 
Relation https://cirworld.com/index.php/ijmit/article/view/652/638
 
Rights Copyright (c) 2014 INTERNATIONAL JOURNAL OF MANAGEMENT & INFORMATION TECHNOLOGY
http://creativecommons.org/licenses/by/4.0